Refund Policy

1. Introduction

At neodgt.com, we are committed to providing high-quality digital solutions, including fillable PDF forms, illustrative documents, corporate presentations, journals, and planners. We want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are provided and the process for requesting a refund.

2. Eligibility for Refunds

• General Conditions: Refunds are considered for digital products and services if they do not meet the described specifications or if there is a substantial issue with the quality of the product. We aim to address any concerns and resolve issues before processing a refund.
• Refund Request Timeframe: To be eligible for a refund, you must request it within 30 days from the date of purchase. Requests made after this period will not be considered.

3. Non-Refundable Items

• Customized and Bespoke Projects: Refunds are not available for customized or bespoke projects once the design process has commenced. These include personalized forms, unique presentations, or any other project specifically tailored to your requirements.
• Completed Work: If the project has been completed and delivered as per the agreed specifications, it is not eligible for a refund.

4. Refund Request Process

1. Submit a Request: To request a refund, contact us at [contact@neodgt.com] with the following information:

   • Your order number
   • A detailed description of the issue
   • Any relevant documentation or screenshots that support your claim

2. Review and Evaluation: Upon receiving your request, our team will review the details and assess the validity of the refund request. We may contact you for additional information if needed.

3. Resolution: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

5. Process for Dispute Resolution

• Initial Resolution: We strive to resolve issues directly through our customer support. If you have any concerns about our products or services, please contact us promptly so we can address and resolve them.
• Further Actions: If you are not satisfied with the resolution provided, you may escalate your dispute to relevant consumer protection agencies or payment providers for further review.

6. Changes to Refund Policy

We reserve the right to update this Refund Policy from time to time. Any changes will be posted on this page, and the revised policy will apply to all refund requests submitted after the update. We encourage you to review this policy periodically.

7. Contact Us

For any questions or concerns about our Refund Policy or to request a refund, please contact us at [contact@neodgt.com]. We are here to assist you and ensure your satisfaction with our services.